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Front Office & House Keeping

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    Front Office & House Keeping

    The Front Office represents the customer facing division of a business house that comes in contact with clients such as marketing, sales, and service departments.

    House-Keeping refers to tasks related to cleanliness, maintaining orderliness and keeping desirable ambience of a business property like Hotel, Mall, Hospital, Railway Station, Airport etc.

    After completion of this course, one can pursue career opportunities in areas like Hotels, Resorts, Tour and Travel agencies, Guest houses, Lodges etc. They can work as Front office managers, Customer Service Agent, Executive House-keeper, Associate House- Keeping Manager etc.

    Eligibility

    • 12th from a recognized Board of any discipline.
    • No age limit. Anyone between 18 to 60 years can join the course.

    Admission Open

    New 2022 Batch

    Diploma Program – (10 Months)

    Course Curriculum

    Front Office Curriculum

    • Appraisal of front office equipment and furniture
    • Rack, Front desk counter & bell desk
    • Reservation
    • Welcoming and Departure of Guest
    • Telephone handling and Billing
    • Luggage handling 
    • Message and mail handling

    House Keeping Curriculum

    • The Role of Housekeeping in Hospitality Operation
    • Organisation Chart of the Housekeeping Department
    • Cleaning Agents
    • Composition, Care and Cleaning of Different Surfaces
    • Sample Layout of Guest Rooms
    • Guest Room Supplies and Position
    • Cleaning Equipment – (manual and mechanical)
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